New Managers and Supervisors’ Skills Development Training: Leaders with Integrity

Our Training course strives to develop exceptional leaders: leaders that know who they are and what they stand for; leaders that are authentic and act in an ethical manner; leaders that can inspire people with a shared vision and leaders with have a well-developed Emotional Intelligence (EQ)

Course Outline:

Module 1: Your Role as a Leader

  • The role of a Leader
  • Leading the ethical and morally responsive way
  • Manage your resources: (Time, Equipment, Money, Manpower, Process)
  • Juggle your relational and task activities effectively
  • What difference do I make?
  • Measuring results: personal, departmental and organisational
  • Manager/Leader: how to achieve success
Module Outcomes:
  • Perceive your role as an invitation to build trust-based relationships
  • Understand and unpack your role and responsibilities
  • Plan the effective use of resources
  • Manage relational and task activities
  • Understand your role in relation to the organisational goals
  • Measure results and achievements
  • Understand the interaction between managing and leading to achieve success

Module 2: Communication

  • Towards a definition of communication
  • Communication as a process
  • Identify and understand the barriers that prevent effective communication
  • What you say, how you say it and what your body tells us
  • A five step process to communicate effectively
  • Listening as a process
  • Emotional and cognitive barriers to effective listening skills
  • Opening conversation
  • Are you a good listener?
  • Delegation for results
Module Outcomes:
  • Communicate effectively as a leader
  • Define communication
  • Discuss the communication process and model
  • Identify barriers to communication
  • Distinguish between various ways of communication
  • Apply a 5-step process to ensure effective communication
  • Listen effectively and with empathy
  • Understand barriers to effective listening
  • Ask clear questions
  • Delegate effectively

Module 3: Interpersonal Skills: The Ethical and Morally Responsive Leader

  • Communication styles and preferences
  • Managing perceptions and building rapport
  • Understand beliefs, values, attitudes and behaviours in your team
  • What is trust? And why don’t we trust one another?
  • Discussions, dissent and consent – building trust-based relationships
  • Building community through conversation
  • Leading an ethical and morally responsive team
  • Use storytelling and narrative to create community
Module Outcomes:
  • Lead in an ethical and morally responsive manner
  • Build a team based on trust
  • Be aware of your own communication style
  • Understand how perceptions are formed
  • Manage perceptions and build rapport
  • Be aware of beliefs and values and how they affect behaviour
  • Overcome prejudice by discussions: Invite dissenting voices and reach compromises
  • Apply a conversation technique to build community

Module 4: Interpersonal Skills: Responsive Assertiveness

  • Responses and behaviours: passive, aggressive, pleasing and assertive
  • My rights vs. your rights
  • Managing behaviours: The role of self-talk on emotions and behaviour
  • Self-coaching techniques
Module Outcomes:
  • Define and describe “assertiveness” and “responsiveness”
  • Distinguish between passive, aggressive and assertive behaviour
  • Understand the effect of our behaviour on our relationships
  • Understand why we behave in certain ways
  • Develop own techniques to respond to challenges in an assertive manner

Module 5: Interpersonal Skills: Managing Conflict

  • What is conflict?
  • Understanding the concepts of difference and culture
  • Barriers to manage diversity effectively
  • My personal conflict resolution style
  • Recognise your personal conflict traps
  • Myths about conflict
  • Techniques to diffuse conflict situations
  • A story and a workshop: Re-framing the situation
Module Outcomes:
  • Reframe and manage a conflict situation
  • Understand the value of diversity in teams
  • Understand the concept of culture
  • Identify possibilities for conflict related to cultural, gender, age or experience differences
  • Understand personal conflict resolution style
  • Apply techniques to resolve conflict
  • Use narrative techniques to understand the concept of self and other and putting myself in others’ shoes

Module 6: Leading and Managing your Team

  • What makes a credible leader: leadership styles
  • Leadership styles and their effect on team members: Authoritive, passive and participative
  • Leadership and team maturity
  • Difference between teams and groups
  • Team-building techniques
  • When to lead and when to manage
Module Outcomes:
  • After completing this module, you should/should be able to:
  • Develop your credibility as a leader
  • Define the leadership qualities that make credible leaders
  • Discuss different leadership styles
  • Understand how different styles have different effects on employees
  • Understand team maturity and the need to be responsive to team requirements
  • Change a group into a cohesive and collaborate team
  • Understand your own leadership style, its strengths and weaknesses
  • Assess your team members’ leadership/responsive styles
  • Respond appropriately to leadership challenges in different situations
  • Understand the difference between leading and managing
  • Deal with the different requirements for managing and leading

Course Duration:

3 days

*Number of days can be customised and adjusted for in-house programmes.*

  • The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
  • The course is wholly interactive combining theory with role play, team exercises and group interaction.
  • Evaluation happens through participation and group discussion

This course is co-facilitated by a Registerd Clinical Psychologist and Strategic Management & Business Process Expert. With a combination of more than 35 years experience

Contact us for more Information or to Book Training