Stakeholder Management Training

Stakeholder management is a critical component to the successful delivery of any project, programme, business relationship or activity. A stakeholder is any individual, group or organization that can affect, be affected by, or perceive itself to be affected by a programme.

 Effective Stakeholder Management creates positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives. Stakeholder management is a process and control that must be planned and guided by underlying principles

Course Objectives: 

  • Identify Stakeholders – identify by name and title the people, groups, and organizations that have significant influence on Initiative direction and its success or who are significantly impacted by the change
  • Plan Stakeholder Management – identify the strategies and mechanisms that will be used to achieve the greatest support of stakeholders and minimize resistance.
  • Manage Stakeholder Engagement – outlines the processes and steps that will be undertaken to carry out the planned strategies.
  • Control Stakeholder Engagement – describes the methods that will be used to monitor stakeholder engagement and alert the project team if problems are surfacing.

Course Outline: 

Module 1: Stakeholder Identification

  • Major stakeholders
  • Other interested stakeholders
  • Practical exercise to identify stakeholders for a chosen initiative

Module 2: Prioritizing Stakeholders

  • High power, interested people.
  • High power, less interested people.
  • Low power, interested people.
  • Low power, less interested people.

Module 3: Understanding your Stakeholders

  • Investigate current position
    • Cost
    • Time
    • Accuracy
    • Practical exercise
  • Agree on the required end result required by stakeholders
    • Results to achieve and success indicators
    • Results not required
    • Results to avoid
    • Restrictions
    • Contacts
    • Practical exercise

Module 4: Stakeholder Engagement

  • Communication
  • Operate with an awareness of human feelings
  • Plan it
  • Relationship
  • Be empathetic. Listen to the stakeholders
  • Manage risk
  • Compromise
  • Understand the meaning of success
  • Take responsibility.

Module 5: Prepare Stakeholder Plan

  • Practical Exercise

Course Duration:

3 days

*Number of days can be customised and adjusted for in-house programmes.*

  • The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
  • The course is wholly interactive combining theory with role play, team exercises and group interaction.
  • Evaluation happens through participation and group discussion

Who should attend:

  • Managers
  • Project Managers
  • Change managers
  • Outsource contractors
  • Client Facing Individuals
  • Client Relationship Officers/Managers

 

 

Contact us for more Information or to Book Training

tarryn@indawo.africa